AI experts on demand.
Simple: describe your problem, book a slot, get help.
In English and in German.
Like an IT helpdesk, but for AI.
Many employers reimburse sessions from their training budget.
If you pay yourself, they’re usually tax-deductible as professional development.
For the tools you work with every day
Claude·ChatGPT·Microsoft Copilot·Gemini·Langdock·n8n·Make·SideKick
What people use the Helpdesk for
This is what typical requests sound like.
How the wirkt.ai Helpdesk works
Book a session
Tell us what you’re stuck on and which tool you’re using. Pay through your employer or with a credit card. An expert who knows that tool confirms the same business day, and you choose the time.
See how it works →You drive, the expert guides
Sessions run 30, 60 or 120 minutes. You set the goal together, then work on your actual task. Your files, your keyboard, with an expert on the call the whole time.
See how it works →The knowledge sticks
You close the session by writing down what you achieved and what comes next. If you opted in to transcription, a summary hits your inbox that evening, with a link to the full write-up including key takeaways and tips.
See how it works →Book a session — Step 1
No account to create, nothing to install. Tell us where you’re stuck and the Helpdesk handles the rest.
Your request
A few sentences in your own words is all it takes. Add the tool you’re working in, or pick “Not sure, advise me” if you haven’t settled on one. Sessions are held in English or German.
Length and expert level
Based on your request, we suggest an expert level and a session length, priced up front. You can change either on the final step. The length determines what kind of session you get:
- 30 minutes — get your bearings. Answer one specific question and find the right approach.
- 60 minutes — learn the skill. Walk through the solution and practice on a simplified version.
- 120 minutes — get it done. Work a real case on your own machine with the expert alongside you.
Transcription
On the final step, check the box if you’d like an email summary afterward. That’s also your consent to have the session transcribed. You can change your mind at the start of the session, either way.
Who pays
If your employer uses wirkt.ai, we recognize your work email automatically and there’s nothing for you to pay. Depending on your company’s setup, your manager may need to approve the booking.
Or pay by credit card
Don’t have a company account? Book on your own from €120 an hour, VAT included, depending on the expert’s seniority. Pay by credit card or Apple Pay at the end of the booking. One session at a time, no subscription, no minimum commitment.
Your invoice arrives by email and lists the session as individual professional training, with topic, length and date. That makes it easy to expense against a training budget or deduct on your taxes.
Then it moves fast
An expert who knows your tool confirms the same business day. You’ll get an email with a link to their calendar and pick a slot yourself, usually for the next day. The Teams link comes with your confirmation.
The session — Step 2
No lecture, no textbook example. You work on the task you’re actually stuck on.
First, the goal
The expert has your request and a suggested goal for the session. It’s only a suggestion. The first few minutes go to agreeing on what the session should deliver, and the work starts once that’s clear.
Recording only with your consent
If you opted in when booking, the expert starts transcription right away. If you left it open, they’ll ask you on the call. Without your consent nothing is recorded, and the expert takes notes by hand instead.
The work itself
The expert explains, you do. Your hands stay on your keyboard, in your environment, on your data. That’s the difference between a task that got solved and a skill you actually keep.
Wrapping up
The last few minutes are reserved on purpose. You summarize where things stand and, above all, what comes next, in your own words, while the expert writes it down. You also give an honest verdict: was the goal met fully, partly, or not at all?
What a session isn’t
It isn’t done-for-you implementation, legal or compliance advice, or strategy consulting. If a topic is too big for one session, the expert will say so, suggest the next step and focus the session there, rather than starting something and leaving you with half a result.
The knowledge sticks — Step 3
The problem is solved, and the solution stays with you, because you built it on your own work.
The summary
The evening after your session, we generate a summary from the transcript, the agreed goal and the results you wrote down together. It arrives by email in the language the session was held in.
A link in the email opens the full write-up: the solution step by step, the key takeaways, and tips for taking it further. You can download it there as a PDF. It’s the part you’ll come back to a month from now. Without consent to transcription, no summary is generated.
Quick feedback
Separately, you’ll get a short rating request. A single number is enough; a comment is optional. Both go into our quality assurance.
When there’s more to do
If the session leaves open questions, the expert can propose a follow-up with a reason and a suggested length. Booking it is up to you. The advantage: the same expert continues, with the first session’s notes at hand. You can also book a new session yourself at any time using the link in every email. Each session is booked and paid for on its own.
Who sees what
- You receive the summary of your own session.
- Your employer sees that a session was booked, along with its length, expert level and cost. Not what was discussed.
- The expert can access notes and results for seven days. After that, not even read access. For a follow-up session, the previous session’s notes are made available again.
Pay per use.
Three session lengths, depending on how far you want to get.
Scope
You describe where you stand. Small topics are often done right there. For anything bigger, you know where the problem comes from and which session gets you further.
Learn
You walk through the possible solutions with the expert and pick the right one. You practise it in the session on a simplified version of your task. The real implementation you do yourself afterwards.
Ship
For complex tasks, or when you don’t want to start alone: you build your real case, a workflow, an analysis or a slide deck. On your keyboard, with the expert beside you.
From €120 per hour incl. VAT, depending on the expert’s seniority. You see the exact price before booking. No subscription, no fixed-term contract.
For Companies
You’re paying for Copilot, ChatGPT or Claude licences, but they’re barely used, or only at the surface? The Helpdesk turns licences into use: structured enablement in day-to-day work, full control over tools, users and budget, and insight into what your people actually use AI for.
For Users
An expert who uses your tool every day sits beside you, one-on-one: on your concrete task, from a sharper prompt to your own workflow. Whether your employer pays or you book yourself: the AI skills you build are yours to keep.
Battle-tested with 4,000 employees
At ProSiebenSat.1, our founder owned the AI activation of the entire company as SVP Data & AI, from the board to the works council. The biggest lesson: training teaches the basics, change management builds acceptance. In between, someone sits on a real task with no one to ask. That’s exactly the gap the Helpdesk fills.
What customers say
Our employees come into a session with a specific question and get individual help, matched to their own AI maturity and the task at hand. That’s how we increase actual AI use in day-to-day work.
Get started.
Book a session and an expert gets in touch the same business day. Or 30 minutes, no strings, for your company: you walk us through your situation, we work out together whether the Helpdesk fits.